ZoomCar Security Deposit — How It Works & What to Do If Delayed

Updated June 2026 · How ZoomCar security deposits work and how to get yours back

How much is the ZoomCar security deposit?

The deposit amount depends on the car and the listing, and the exact figure is shown on the listing page before you confirm payment. For bookings made through Zymo, the security deposit is paid online with the booking, held by Zymo and refunded within 5–7 working days after the trip.

When is the ZoomCar deposit refunded?

For bookings made through Zymo, Zymo refunds the security deposit within 5–7 working days after the trip, once there is no damage or pending charge. For bookings made directly with ZoomCar, the ZoomCar app shows the refund timeline.

What causes a deposit deduction?

• Damage to the vehicle: any damage not documented at pickup — scratches, dents, cracked glass, interior stains — can result in deduction up to the damage repair cost
• Fuel not refilled: if the car is returned with less fuel than at pickup and your booking has a fuel-return clause, the cost difference is deducted
• Toll or traffic violations: toll charges or traffic fines incurred during the trip that were not paid separately
• Exceeding kilometre limits: charges for extra kilometres may be deducted from the deposit if not settled separately
• Late return: if the car is returned beyond the agreed time window without prior extension approval

How to protect your deposit before pickup

• Photograph every panel of the car — front, rear, both sides, roof, all four tyres — before starting the trip inside the ZoomCar app's pre-trip inspection
• Complete the in-app pre-trip inspection; this timestamps your photos inside ZoomCar's records and is the strongest protection if a damage dispute arises later
• Note the fuel gauge reading in photos so you can match it at return
• Check for pre-existing interior wear (seat tears, dashboard marks) and flag them in the app before driving away

What to do if your ZoomCar deposit refund is delayed

1. Check the refund timeline — for bookings through Zymo the deposit is refunded within 5–7 working days after the trip; for direct ZoomCar bookings the app shows the timeline
2. Check the ZoomCar app — confirm the booking shows as closed
3. Contact ZoomCar support via in-app chat with your booking ID and the date the trip was closed
4. Email ZoomCar if in-app support is slow — include booking ID, trip end date, and the payment method used
5. Escalate through Zymo if you booked via Zymo — email hello@zymo.app with your booking ID and Zymo follows up with the partner
6. Consumer forum / chargeback if there is still no resolution — file with the National Consumer Helpline (1800-11-4000) or initiate a chargeback through your bank or card provider

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