Cancellation & Refund Policy
Cancellation rules on Zymo depend on the rental partner fulfilling your booking. Each partner sets its own cancellation tiers, refund slabs, and timing. The exact policy that applies to your booking is shown on the checkout screen before you pay and again in your booking details inside the Zymo app. In general, host-initiated cancellations are eligible for a full refund, while last-minute user cancellations attract higher charges. Security deposits are always refunded in full, regardless of cancellation timing.
How Cancellations Work on Zymo
Zymo is an aggregator. The cars you book are listed by independent rental partners, and each partner has its own cancellation and refund framework. When you make a booking, the policy applicable to that specific partner is displayed transparently — before payment, after confirmation, and at the point of cancellation. Always rely on the policy displayed against your active booking rather than older screenshots, articles, or third-party blogs.
General Principles
- Partner-cancelled bookings: Eligible for a full refund, including all booking charges. The refund is initiated automatically.
- Security deposits: Always refunded in full, regardless of when you cancel or whether the cancellation is partner-initiated or user-initiated.
- User-initiated cancellations: Refund amount depends on time-of-cancellation slabs set by the rental partner. Earlier cancellations typically attract lower charges; cancellations close to the trip start time or after the trip starts may attract higher charges or no refund.
- Refund timing: Once a cancellation is confirmed, refunds are usually initiated within 5–7 business days. The amount reflects in your original payment method based on your bank or payment processor’s timelines.
Partner-Specific Cancellation Slabs
Because slabs vary by partner, the most accurate cancellation policy for your booking is the one displayed against the booking itself. For a deeper write-up of common cancellation scenarios, partner differences, and Zymo’s aggregator-specific handling, see the dedicated answer page: Cancellation policy for self-drive rentals in India.
How to Cancel a Booking
- Mobile app: Open the Zymo app, go to My Bookings, select your trip, tap Cancel Booking, and follow the prompts. The applicable refund amount is shown before you confirm the cancellation.
- Website: Sign in at zymo.app, go to My Bookings, select the trip, and click Cancel.
- Help section: If you cannot self-cancel for any reason (payment failure, booking stuck in processing, partner-side issue), raise a ticket via the Help section in your booking, or email hello@zymo.app.
Important Notes
- Partial cancellations (cancelling part of the booking duration) are not supported. To shorten or split a booking, contact support to coordinate with the partner.
- Transaction fees and bank charges levied by your payment processor are typically non-refundable.
- Modifications (date changes, time changes, add-ons) are subject to partner approval and availability. Use the Modify option in My Bookings if it’s available for your trip.
- For disputes regarding cancellations or refunds, Zymo reserves the right to make the final decision after coordination with the rental partner.