ZoomCar Cancellation Policy India — Full Guide
Updated June 2026 · Cancellation fees, refund timelines, and what to do if ZoomCar cancels your booking
What is ZoomCar's cancellation policy?
ZoomCar's cancellation fee depends on how close to pickup you cancel. The exact fee and refund are shown on the booking page and in the ZoomCar app before you confirm. For bookings through Zymo, the security deposit is refunded by Zymo within 5–7 working days after the trip.
Cancellation fees — where to find them
The fee depends on how much notice you give before pickup. The exact fee is shown on your booking confirmation and in the ZoomCar app before you confirm a cancellation; terms can differ for longer-duration plans.
How to cancel a ZoomCar booking
- Open the ZoomCar app → My Trips → select the booking
- Tap "Cancel Booking" — the applicable fee is shown before you confirm
- Confirm the cancellation — a cancellation confirmation is sent to your registered email/phone
- The refund goes to the original payment method; the app shows the timeline
What if ZoomCar cancels your booking?
If ZoomCar or the host cancels your booking (car unavailable, breakdown, etc.), ask ZoomCar support for a replacement or refund and keep the cancellation notification. If you booked through Zymo, email hello@zymo.app with your booking ID.
Security deposit — when is it refunded?
The partner sets the security deposit and the listing shows the amount. For bookings through Zymo, the deposit is paid online with the booking, held by Zymo and refunded within 5–7 working days after the trip. If you're disputing a damage deduction, email ZoomCar support with photos taken at pickup showing pre-existing condition — that is the strongest evidence for a reversal.
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