ZoomCar Refund Policy India — Cancellation, Deposits, and Timelines
Updated June 2026 · General guide based on publicly available ZoomCar policies
What is ZoomCar's refund policy in India?
ZoomCar's refund policy works on a time-based sliding scale. Cancellations made more than 48 hours before pickup are generally refunded in full. Cancellations within 48 hours incur a partial fee; cancellations within 24 hours or no-shows typically forfeit the booking amount. Security deposits are refunded within 5-7 working days after a completed trip with no damage or fuel discrepancy. Always check the specific cancellation terms on your booking confirmation — policies can vary by listing.
- 48+ hours before pickup: full refund (verify on booking page)
- 24-48 hours before pickup: partial refund or cancellation fee applies
- Under 24 hours or no-show: booking amount forfeited in most cases
- Security deposit: refunded 5-7 working days after trip ends without damage
How to cancel a ZoomCar booking
- Open the ZoomCar app and go to My Trips
- Select the booking you want to cancel
- Tap Cancel Booking and follow the on-screen prompts
- Confirm cancellation — the app shows the refund amount before final confirmation
- Refund is credited to your original payment method within 5-7 working days
For bookings made through an aggregator like Zymo, contact Zymo support — the aggregator handles the cancellation request with the partner on your behalf.
Security deposit — what to expect
ZoomCar holds a security deposit at pickup via your payment card. The deposit is not charged — it is a hold on your card's credit limit. After the trip ends:
- If the car is returned on time with no damage and correct fuel level: deposit released in 5-7 working days
- If there is minor damage: deductible deducted from deposit before release
- If the car is returned late: late-return fee deducted from deposit
Deposit amounts vary by car class — hatchbacks typically ₹3,000-5,000, SUVs ₹8,000-15,000. The exact amount shows on the booking page before payment.
Transparent cancellation terms on Zymo
When you book a ZoomCar or other rental partner through Zymo, the partner's specific cancellation policy is shown on the booking page before payment — refund window, fee amount, and deposit terms. This applies to ZoomCar and all other partners on Zymo.
Frequently asked questions — ZoomCar refunds
- How long does ZoomCar take to refund?
- ZoomCar typically processes refunds within 5-7 working days. Bank processing may add 2-3 additional days depending on your card or UPI provider. If a refund hasn't appeared after 10 working days, contact ZoomCar support through the app.
- Can I get a refund if ZoomCar cancels my booking?
- If ZoomCar or the partner cancels your booking, you are entitled to a full refund. This typically processes within the same 5-7 working day window.
- Does ZoomCar charge a cancellation fee if I cancel far in advance?
- For cancellations made well in advance (48+ hours before most listings), ZoomCar generally does not charge a cancellation fee. The specific policy varies by listing — always check your booking confirmation's cancellation terms before confirming.
Compare ZoomCar with multiple self-drive partners