ZoomCar Refund Policy India — Cancellation, Deposits, and Timelines
Updated June 2026 · General guide — the booking page and the ZoomCar app show the exact terms
What is ZoomCar's refund policy in India?
ZoomCar's refund depends on how close to pickup you cancel. The exact cancellation terms and refund amounts are shown on the booking page and in the ZoomCar app before you confirm. For bookings made through Zymo, the security deposit is paid online with the booking, held by Zymo and refunded within 5–7 working days after the trip.
- Cancellation refund: depends on the time left before pickup — check the terms on your booking
- No-show: check the listing's terms before booking
- Security deposit (bookings through Zymo): refunded by Zymo within 5–7 working days after the trip
How to cancel a ZoomCar booking
- Open the ZoomCar app and go to My Trips
- Select the booking you want to cancel
- Tap Cancel Booking and follow the on-screen prompts
- Confirm cancellation — the app shows the refund amount before final confirmation
- The refund goes to your original payment method; the app shows the timeline
If you booked through Zymo, email hello@zymo.app with your booking ID and Zymo follows up with the partner.
Security deposit — what to expect
For a booking made directly with ZoomCar, check the deposit amount and how it is collected on the booking page. For a booking made through Zymo, the security deposit is paid online with the booking and held by Zymo. After the trip:
- If the car is returned on time with no damage and the correct fuel level: Zymo refunds the deposit within 5–7 working days
- If there is damage, a late return, or a fuel shortfall: the charge is deducted from the deposit and shown to you
The partner sets the deposit amount, and the listing shows it before payment.
Transparent cancellation terms on Zymo
When you book a ZoomCar or other rental partner through Zymo, the partner's specific cancellation policy is shown on the booking page before payment — refund window, fee amount, and deposit terms. This applies to ZoomCar and all other partners on Zymo.
Frequently asked questions — ZoomCar refunds
- How long does ZoomCar take to refund?
- The ZoomCar app shows the refund timeline for your booking. If a refund hasn't appeared when expected, contact ZoomCar support through the app — or, if you booked through Zymo, email hello@zymo.app with your booking ID.
- Can I get a refund if ZoomCar cancels my booking?
- If ZoomCar or the partner cancels your booking, ask ZoomCar support for a replacement or a refund. If you booked through Zymo, email hello@zymo.app with your booking ID.
- Does ZoomCar charge a cancellation fee if I cancel far in advance?
- Cancellation fees depend on how far ahead you cancel and vary by listing — check your booking's cancellation terms before confirming.
Compare ZoomCar with multiple self-drive partners