ZoomCar Delhi Airport (IGI) Pickup Guide

Step-by-step pickup procedure at IGI

1. Find the hub zone: open the ZoomCar app and check your active booking for the exact zone location, parking level, and bay number at IGI.
2. Walk to the pickup zone: follow airport signage for the car park. T1 and T3 are separate — T1 serves domestic routes, T3 handles international and major domestic carriers. Confirm in the app before leaving your terminal.
3. Check car photos match the listing: visually confirm the registration plate against the booking before unlocking.
4. Complete the pre-trip inspection in app: photograph all four sides, the dashboard odometer, and the fuel gauge. Timestamps are stored automatically.
5. Note fuel level and odometer reading: screenshot both from the app at trip start.
6. Start trip: tap "Start Trip" in the app to unlock and begin your booking timer.

What to do if the car is not at the IGI pickup zone

1. Do not leave the zone. Stay until you have documented the absence and received a response from ZoomCar support.
2. Use in-app SOS immediately after waiting 10–15 minutes. Open ZoomCar app → active booking → SOS.
3. Document with a timestamped photo of the empty parking bay from your phone — location metadata supports your claim.
4. Request refund or replacement: car non-availability at pickup entitles you to a full refund if unresolved within 1 hour. State this in the SOS chat.

Return procedure at Delhi IGI airport

1. Return the car to the same hub zone (or a confirmed alternate zone for one-way bookings).
2. Complete the post-trip inspection in the ZoomCar app — photograph all sides and the fuel gauge.
3. Lock via the app and tap "End Trip." Wait for the in-app confirmation.
4. Screenshot the final odometer and fuel reading for your records.

Zymo tip — Delhi airport alternatives

Zymo's search shows ZoomCar airport listings alongside Zip cars and other partner vehicles in Delhi. If ZoomCar is unavailable for your exact airport dates, alternatives appear in the same search. Search Zymo for "Delhi airport pickup" to compare current availability and pricing across all partners in one place.

Frequently asked questions

How does ZoomCar pickup work at Delhi IGI airport?

ZoomCar uses designated hub zones at IGI. The pickup location (terminal and parking level) is in your booking confirmation. Use the ZoomCar app to unlock the car after completing the in-app pre-trip inspection.

Is ZoomCar available at Delhi T3?

ZoomCar has hub zones at IGI serving both T1 and T3. Confirm the exact zone in your booking — T1 domestic and T3 international are in different parts of the airport complex.

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